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We love to answer your questions.

| Can the One Skyn Makeup Remover pads be washed in the washing machine?

YES, it can be washed in the washing machine. You can put the dirty pads in the supplied One Skyn mesh laundry bag with your normal load on a warm wash ( up to 40°C, 104°F ) with like colors and leave to dry naturally. 

 | Should I wash my One Skyn pads before using them for the first time?

Washing your facial pads before using them can be a good idea - just like we do with new sheets and towels they will feel softer and will absorb better on the face. It's fine if you decide to use them right out of the packet though.

| Can One Skyn pads be used to remove waterproof mascara?  

Yes, Bamboo makeup removing pads can be used with any cleanser to remove your full face makeup and even the waterproof makeup, however the advanced makeup remover pad can be used with just water to remove whole face makeup. 


| What size are the pads?

Bamboo pads measure approximately 8.5 cm (3") in diameter.

Pro advanced makeup removing pad measures 9 cm in diameter

| How easy do stains come out? What is the best way to keep my One Skyn pads clean and prevent staining with heavy mascara or foundation?

Quick rinse excess makeup and rub a bit of soap bar into the stains immediately after face cleansing,  then put the pads in a mesh laundry bag and into the washing machine for deep cleaning ( once a week )

| Can I use fabric softener when I wash the pads?

Washing without fabric softener will keep the rounds at their maximum absorbency and the fabric will get softer and more absorbent with each wash.

| What fabric material are these made from?

The pads are made from softest bamboo terry and bamboo velour.

| Can I use coconut oil in the pads to remove makeup?

One Skyn reusable makeup remover pads and coconut oil is a match made in heaven! Coconut oil isn't just an excellent body moisturiser, it's also a fantastic makeup remover.

| Is it ok to remove nail polish with One Skyn pads? Will they come clean?

We would not recommend using our pads to remove nail polish.  Even if you wash them under the tap while they are still wet, nail polish will definitely stain the delicate bamboo pad and you wouldn't want to then use it on your face.

| How many washes can I do before I need to recycle them?

This depends on how often you use and wash them. One Skyn reusable pads are designed to last up to 200 washes.

| Do these arrive in recyclable packaging?

Yes, all packaging that One Skyn pads come in is 100% recyclable.

| Can I put my One Skyn pads in the drier?

We recommend to air dry them naturally. It keeps their shape better, but if you've accidentally put your pads in the drier, no problem at all, they will still be effective and usable.

| I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us straight away. Once we have processed your order, we will be unable to make any changes.

| What are my payment options?

We accept Visa, MasterCard, and Net banking. 

| RETURNS - Do you accept returns?

Returns /replacements are accepted for unused products only in case of defects, damages during delivery, or wrong products delivered. Return requests can be raised in that case.


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